> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.airweave.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.airweave.ai/_mcp/server.
# Servicenow
> Servicenow integration with Airweave
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Servicenow
This connector enables AI agents and RAG systems to retrieve context from Servicenow through Airweave's unified search layer.
## Configuration
ServiceNow source connector.
Syncs Incidents, Knowledge Base Articles, Change Requests, Problem Records,
and Service Catalog Items from a ServiceNow instance using the Table API
with Basic Auth (instance URL, username, password).
#### [View Source Code](https://github.com/airweave-ai/airweave/tree/main/backend/airweave/platform/sources/servicenow.py)
Explore the Servicenow connector implementation
### Authentication
**Supported authentication methods:**
* Direct Credentials
* Auth Provider
### Configuration Options
This connector does not have any additional configuration options.
## Data Models
The following data models are available for this connector:
#### ServiceNowIncidentEntity
Schema for ServiceNow Incident.
Table: incident
| Field | Type | Description |
| ------------------ | ------------------- | ------------------------------------------------- |
| sys\_id | str | Unique system ID of the incident. |
| number | str | Human-readable incident number (e.g. INC0010001). |
| short\_description | Optional\[str] | Short description of the incident. |
| description | Optional\[str] | Full description of the incident. |
| state | Optional\[str] | Incident state (e.g. New, In Progress, Resolved). |
| priority | Optional\[str] | Priority level. |
| category | Optional\[str] | Category of the incident. |
| assigned\_to\_name | Optional\[str] | Name of the assignee. |
| caller\_id\_name | Optional\[str] | Name of the caller/requester. |
| created\_at | Optional\[datetime] | When the incident was created. |
| updated\_at | Optional\[datetime] | When the incident was last updated. |
| web\_url\_value | Optional\[str] | URL to view the incident in ServiceNow. |
#### ServiceNowKnowledgeArticleEntity
Schema for ServiceNow Knowledge Base Article.
Table: kb\_knowledge
| Field | Type | Description |
| ------------------------- | ------------------- | ------------------------------------------ |
| sys\_id | str | Unique system ID of the article. |
| number | str | Article number (e.g. KB0010001). |
| short\_description | Optional\[str] | Short description or title of the article. |
| text | Optional\[str] | Full text content of the article. |
| author\_name | Optional\[str] | Name of the author. |
| kb\_knowledge\_base\_name | Optional\[str] | Knowledge base name. |
| category\_name | Optional\[str] | Category of the article. |
| workflow\_state | Optional\[str] | Workflow state (e.g. published, draft). |
| created\_at | Optional\[datetime] | When the article was created. |
| updated\_at | Optional\[datetime] | When the article was last updated. |
| web\_url\_value | Optional\[str] | URL to view the article in ServiceNow. |
#### ServiceNowChangeRequestEntity
Schema for ServiceNow Change Request.
Table: change\_request
| Field | Type | Description |
| ------------------- | ------------------- | ------------------------------------------------------ |
| sys\_id | str | Unique system ID of the change request. |
| number | str | Change request number (e.g. CHG0010001). |
| short\_description | Optional\[str] | Short description of the change. |
| description | Optional\[str] | Full description of the change. |
| state | Optional\[str] | Change state (e.g. New, Assess, Authorize, Scheduled). |
| phase | Optional\[str] | Change phase. |
| priority | Optional\[str] | Priority level. |
| type | Optional\[str] | Type of change (normal, standard, emergency). |
| assigned\_to\_name | Optional\[str] | Name of the assignee. |
| requested\_by\_name | Optional\[str] | Name of the requester. |
| created\_at | Optional\[datetime] | When the change was created. |
| updated\_at | Optional\[datetime] | When the change was last updated. |
| web\_url\_value | Optional\[str] | URL to view the change request in ServiceNow. |
#### ServiceNowProblemEntity
Schema for ServiceNow Problem Record.
Table: problem
| Field | Type | Description |
| ------------------ | ------------------- | -------------------------------------- |
| sys\_id | str | Unique system ID of the problem. |
| number | str | Problem number (e.g. PRB0010001). |
| short\_description | Optional\[str] | Short description of the problem. |
| description | Optional\[str] | Full description of the problem. |
| state | Optional\[str] | Problem state. |
| priority | Optional\[str] | Priority level. |
| category | Optional\[str] | Category of the problem. |
| assigned\_to\_name | Optional\[str] | Name of the assignee. |
| created\_at | Optional\[datetime] | When the problem was created. |
| updated\_at | Optional\[datetime] | When the problem was last updated. |
| web\_url\_value | Optional\[str] | URL to view the problem in ServiceNow. |
#### ServiceNowCatalogItemEntity
Schema for ServiceNow Service Catalog Item.
Table: sc\_cat\_item
| Field | Type | Description |
| ------------------ | ------------------- | ------------------------------------------- |
| sys\_id | str | Unique system ID of the catalog item. |
| name | str | Name of the catalog item. |
| short\_description | Optional\[str] | Short description of the catalog item. |
| description | Optional\[str] | Full description. |
| category\_name | Optional\[str] | Category name. |
| price | Optional\[str] | Price if applicable. |
| active | Optional\[bool] | Whether the item is active. |
| created\_at | Optional\[datetime] | When the item was created. |
| updated\_at | Optional\[datetime] | When the item was last updated. |
| web\_url\_value | Optional\[str] | URL to view the catalog item in ServiceNow. |
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