Intercom

This connector enables AI agents and RAG systems to retrieve context from Intercom through Airweave’s unified search layer.

Configuration

Intercom source connector.

Syncs conversations, conversation messages (parts), and tickets from Intercom to enhance support and CX queries.

Explore the Intercom connector implementation

This connector uses OAuth 2.0 authentication. You can connect through the Airweave UI or API using the OAuth flow.

Supported authentication methods:

This connector does not have any additional configuration options.

The following data models are available for this connector:

Schema for Intercom conversation entities.

A conversation is a thread of messages between contacts and teammates.

Field	Type	Description
conversation_id	str	Unique identifier of the conversation
subject	str	Subject or first message preview of the conversation
created_at_value	Optional[datetime]	When the conversation was created
updated_at_value	Optional[datetime]	When the conversation was last updated
web_url_value	Optional[str]	URL to view the conversation in Intercom
state	Optional[str]	Conversation state (open, closed, snoozed)
priority	Optional[str]	Priority level
assignee_name	Optional[str]	Name of the teammate assigned
assignee_email	Optional[str]	Email of the teammate assigned
contact_ids	List[str]	IDs of contacts in the conversation
custom_attributes	Dict[str, Any]	Custom attributes on the conversation
tags	List[str]	Tag names applied to the conversation
source_body	Optional[str]	Body of the first message (source)

Schema for a single message (conversation part) within an Intercom conversation.

Field	Type	Description
message_id	str	Unique identifier of the conversation part
conversation_id	str	ID of the parent conversation
conversation_subject	str	Subject of the parent conversation
body	str	Message body (plain text or HTML)
created_at_value	Optional[datetime]	When the message was created
web_url_value	Optional[str]	URL to view the conversation (and message) in Intercom
part_type	Optional[str]	Type of part (comment, assignment, etc.)
author_id	Optional[str]	ID of the author
author_type	Optional[str]	Author type (admin, user, lead, bot)
author_name	Optional[str]	Display name of the author
author_email	Optional[str]	Email of the author

Schema for Intercom ticket entities.

Tickets are used for structured support workflows.

Field	Type	Description
ticket_id	str	Unique identifier of the ticket
name	str	Ticket name/title
description	Optional[str]	Ticket description
created_at_value	Optional[datetime]	When the ticket was created
updated_at_value	Optional[datetime]	When the ticket was last updated
web_url_value	Optional[str]	URL to view the ticket in Intercom
state	Optional[str]	Ticket state (open, closed, etc.)
priority	Optional[str]	Priority level
assignee_id	Optional[str]	ID of the assignee
assignee_name	Optional[str]	Name of the assignee
contact_id	Optional[str]	ID of the contact
ticket_type_id	Optional[str]	Ticket type ID
ticket_type_name	Optional[str]	Ticket type name
ticket_parts_text	Optional[str]	Concatenated body text of ticket parts (replies, comments, notes) for search