Servicenow

This connector enables AI agents and RAG systems to retrieve context from Servicenow through Airweave’s unified search layer.

Configuration

ServiceNow source connector.

Syncs Incidents, Knowledge Base Articles, Change Requests, Problem Records, and Service Catalog Items from a ServiceNow instance using the Table API with Basic Auth (instance URL, username, password).

View Source Code

Explore the Servicenow connector implementation

Authentication

Supported authentication methods:

Direct Credentials
Auth Provider

Configuration Options

This connector does not have any additional configuration options.

Data Models

The following data models are available for this connector:

ServiceNowIncidentEntity

Schema for ServiceNow Incident.

Table: incident

Field	Type	Description
sys_id	str	Unique system ID of the incident.
number	str	Human-readable incident number (e.g. INC0010001).
short_description	Optional[str]	Short description of the incident.
description	Optional[str]	Full description of the incident.
state	Optional[str]	Incident state (e.g. New, In Progress, Resolved).
priority	Optional[str]	Priority level.
category	Optional[str]	Category of the incident.
assigned_to_name	Optional[str]	Name of the assignee.
caller_id_name	Optional[str]	Name of the caller/requester.
created_at	Optional[datetime]	When the incident was created.
updated_at	Optional[datetime]	When the incident was last updated.
web_url_value	Optional[str]	URL to view the incident in ServiceNow.

ServiceNowKnowledgeArticleEntity

Schema for ServiceNow Knowledge Base Article.

Table: kb_knowledge

Field	Type	Description
sys_id	str	Unique system ID of the article.
number	str	Article number (e.g. KB0010001).
short_description	Optional[str]	Short description or title of the article.
text	Optional[str]	Full text content of the article.
author_name	Optional[str]	Name of the author.
kb_knowledge_base_name	Optional[str]	Knowledge base name.
category_name	Optional[str]	Category of the article.
workflow_state	Optional[str]	Workflow state (e.g. published, draft).
created_at	Optional[datetime]	When the article was created.
updated_at	Optional[datetime]	When the article was last updated.
web_url_value	Optional[str]	URL to view the article in ServiceNow.

ServiceNowChangeRequestEntity

Schema for ServiceNow Change Request.

Table: change_request

Field	Type	Description
sys_id	str	Unique system ID of the change request.
number	str	Change request number (e.g. CHG0010001).
short_description	Optional[str]	Short description of the change.
description	Optional[str]	Full description of the change.
state	Optional[str]	Change state (e.g. New, Assess, Authorize, Scheduled).
phase	Optional[str]	Change phase.
priority	Optional[str]	Priority level.
type	Optional[str]	Type of change (normal, standard, emergency).
assigned_to_name	Optional[str]	Name of the assignee.
requested_by_name	Optional[str]	Name of the requester.
created_at	Optional[datetime]	When the change was created.
updated_at	Optional[datetime]	When the change was last updated.
web_url_value	Optional[str]	URL to view the change request in ServiceNow.

ServiceNowProblemEntity

Schema for ServiceNow Problem Record.

Table: problem

Field	Type	Description
sys_id	str	Unique system ID of the problem.
number	str	Problem number (e.g. PRB0010001).
short_description	Optional[str]	Short description of the problem.
description	Optional[str]	Full description of the problem.
state	Optional[str]	Problem state.
priority	Optional[str]	Priority level.
category	Optional[str]	Category of the problem.
assigned_to_name	Optional[str]	Name of the assignee.
created_at	Optional[datetime]	When the problem was created.
updated_at	Optional[datetime]	When the problem was last updated.
web_url_value	Optional[str]	URL to view the problem in ServiceNow.

ServiceNowCatalogItemEntity

Schema for ServiceNow Service Catalog Item.

Table: sc_cat_item

Field	Type	Description
sys_id	str	Unique system ID of the catalog item.
name	str	Name of the catalog item.
short_description	Optional[str]	Short description of the catalog item.
description	Optional[str]	Full description.
category_name	Optional[str]	Category name.
price	Optional[str]	Price if applicable.
active	Optional[bool]	Whether the item is active.
created_at	Optional[datetime]	When the item was created.
updated_at	Optional[datetime]	When the item was last updated.
web_url_value	Optional[str]	URL to view the catalog item in ServiceNow.